Best Western Claydon Country House Hotel

What People are saying

Overnight stay in Ipswich

philhough54 on 29/01/2018 00:20

What a little gem this hotel is. Very clean, well equipped and nothing was too much trouble for the friendly and obliging staff. Our delux double room was very comfortable and having been recently refurbished everything was beautifully clean and fresh, especially the bathroom which had a superb power shower over the bath. Our even meal in the restaurant was excellent with the menu offering a good selection of dishes. The breakfast too also was excellent. The hotel is only a few minutes away from Ipswich and provides an excellent base if you are visit the area. Overall I would not hesitate to recommend the Best Western Claydon and my only regret was our stay was for a single night.

Not sure about this one...!

AvrilNanton on 09/01/2018 22:41

We stayed at this hotel over the 2017 Christmas period from 24 - 27 Dec. When we arrived (Christmas Eve) the disabled alarm bell was going off and the poor member of staff (there were only 2 members of staff on duty that night!) was frantically trying to deal with that and the incoming guests (more people arrived as we waited for the problem to be sorted). Eventually we were given a room but as soon as we entered it, we didn't like it and so asked for another room which was bigger, which we were given. The new room, 207, was upstairs (there's no lift that we could see) and we were informed that it was one of their "newly refurbished" rooms so we thought it would be great to stay in there. It was only slightly bigger than the other room but we decided to accept it.

Issues with the room: THE BATHROOM: the shower was just a dribble and not at all hot, the water was very cool even on the hottest temp; the bathroom door where the handle was there was a gap between the handle and the door that you could see right through from one room to the other, they clearly hadn't filled the gap properly; the plastic glasses that we were given, one of them was broken and didn't hold water (we didn't find this out until we were brushing our teeth and about to take our tablets!); there was only one bath towel in the bathroom, we found the other one in the wardrobe in the bedroom! The toilet roll holder fell off the wall at least twice whilst we were there and my husband fixed it back on but it needs looking at.
BEDROOM: All looked well at first but it wasn't long before we wanted to recharge our mobile phones only to find that there was only one plug in the room and it was in a very awkward and difficult place to get to. It was under the desk, in fact behind the desk. So we had to move the desk and go under it to get to the plug. Not nice and certainly not customer friendly. The desk cannot be used to sit at as you cannot get your knees under the desk whether you use the piano stool provided or the only other chair in the room. There is a very large mirror on the desk which gets in the way of using the desk to place your own items on and we had to manipulate and manhandle the mirror in order to create space on the desk. The room was dusty in various parts where dusting should have been carried out (e.g. the top of the bed). The wardrobe in the room was very large and when we opened it the door swung open and started to fall off its hinges. All the hinges were very poorly installed and throughout our stay the wardrobe doors would intermittently open. The magnetic holder inside was broken too which didn't help. The hangers were a disgrace. There were plastic flowers in the room which were awful. I don't know why these were there as they were not needed and a total waste of time. The floor boards creaked a lot especially by the window side of the bed and between the bathroom and bedroom. There were a few other silly things wrong with the room not worth mentioning however the hotel has to look at it's safety advice on the back of the door. The room map shows that you turn right when you leave the room in the event of a fire but when you leave the room the door on the LEFT says its a fire exit and as this is the nearest fire exit then you should be using that as an escape route.
Before I left the hotel I gave them a long list of my complaints and the things I found wrong with the room but to date have not heard from them about it.
THE GOOD THINGS ABOUT THIS HOTEL: the staff were very nice and friendly during our stay - we can't fault them. The food was also good. We had breakfast and Christmas dinner (which was very nice and filling). Great car parking facility, easy to get in and out.

If you are staying in this hotel it's about 15 minutes away from Ipswich.

Great Staff, Great Food

davidinthehouse on 30/12/2017 21:50

Just a very quick note on the stay :
A very quiet place during Xmas and NYE but anybody, especially Sam and Night Auditor were fabulous.

On arrival I came very early but room was ready and had help from one of the housekeeper who checked the room before letting me in. Thanks.

Questions asked at reception when checking in : like being interviewed with no real interest. Only very few customers at the hotel that night but still there are ways to say things.

I forgot : food is really fab ! Well cooked, well presented, good choice. Thank you Sam for the desert !!

Thank you .

David

Our best Christmas away

Dennis A on 27/12/2017 13:01

Just returned from our best Christmas break.
The staff were both friendly, welcoming and helpful, nothing seemed to be too much trouble.
The food was excellent with a very good selection on offer, and always cooked to order, including the English breakfast each morning.
Christmas Eve we dined in the conservatory restaurant, this was specially decorated for Christmas, with much attention to the little details.
Christmas lunch itself was five courses and served in a very tasteful dining room, both food and atmosphere being first class.
Well done to everyone who made our Christmas so very special.
Should also mention that the free WiFi was very good at all times and the water was hot.
A big thank You to you all, will see you again soon Val & Dennis (Room 209)

Refurbished rooms

Kule Dude on 16/12/2017 23:04

A short notice booking for a family event and it turned out to be a booking for four rooms -which were in the older part of the building.

All the rooms had been recently refurbished. The comfortable bed was enormous - which made the room seem smaller, but was perfectly adequate for a two night stay.

The ensuite had wc and shower, again newly refurbished and the only problem we encountered as low water pressure in the shower. I raised this with the Reception and they assured me this was being address with the installation of pumps. I understand the mains supply pipes have been changed leading to the pressure problems.

There as free parking and free, fast wifi. Location is very near to Ipswich, but the rooms were very quiet leading to a good nights sleep.

We didn't eat at the hotel, but would be very happy to stay here again.