Gran Hotel La Florida

What People are saying

Perfect stay

Jaime S on 11/01/2018 09:47

My family and I we spent some days at La Florida during Christmas and we can just say that it was fabulous. The stunning views an exceptional service were amazing. We were placed in rooms in the 4th floor with views to the city and we did enjoy both the Spa and breakfast service. Special congratulations go to Roger Sunyer for his exceptional service and attention to detail. Guillem, who quite helped us with our bags. And Mihaela and Corina at the breakfast service who served us nicely.
My only con would rather be that the scrambled eggs at breakfast were a bit overcooked. But this does not shadow all the cared and nice service that we received. We will be surely staying at La Florida in our future visits to Barcelona.

A very good stay

smeUK on 05/01/2018 12:56

The very first remark is at the excellent location. Situate at the top of Mount Tibidago it offers magnificent views. We were particularly pleased with the views from the hotel restaurant while we enjoyed breakfast. The breakfast spread is not as extravagant as most 5 star hotels but you will definitely not be left hungry and we found it sufficient. The room was spacious with high ceilings and little balconies where you can catch the sun and enjoy the views. There were no tea or coffee making facilities in the room but I suppose if you bring your own tea bags or coffee the hotel should be able to provide you with hot water (if you are particular about the early morning cuppa!) or of course order room service. Although we didn’t use the spa we did visit the pool and gym. The indoor pool is longer than average and was the perfect temperature. The ladies changing rooms were massive but parts of it did look like work was still being done. There was no scrimping on towels and plenty of toiletries available. This was our first time in Barcelona and the reception staff took the time to explain to us the different ways of getting to and from the hotel and the city including maps and contact details if we needed any help. On the first night, we went to the Sagrat Cor church, which I would recommend, and the amusement park both of which are just around the corner. The following days we took the shuttle bus to the city and our driver was most informative and helpful. He is definitely an asset to the hotel (unfortunately I dont remember his name). The return shuttle is around 3.30 pm so it does shorten the time you have to spend in the city unless you take a taxi back or a bus.

Great for the kids as well

Benjamin D on 03/01/2018 08:33

We have been several times to this amazing hotel already and this one for the 1st time with 7 years old kids and it was great. They truly could feel like at home with a very kind staff and you don't get that kind of feeling often in hotels of that type. I can only further recommend this place. And if you can try to have city views room on second floor with high windows.

5* location but many aspects of this hotel are not 5*

Louise E on 02/01/2018 20:23

We stayed at the Gran Hotel La Florida for 3 nights from Friday 29th Dec - Monday 1st Jan.

The hotel is in an amazing location, with stunning views over Barcelona and, on the evening when we arrived, I remember thinking how pretty it looked lit up on the top of the hill.

The member of staff who checked us in was very accommodating and helpful and, on the whole, many staff members were really lovely. We were especially fond of the waiter on our first night in Café 1925, and service from the bar staff in the lounge was excellent as well.

The hotel smells delightful and, when we passed comment about this to a member of staff, he mentioned that the scent can be bought for 25 euro from the L'Occitane shop. I thought he was joking, but he insisted it's true. I did not investigate further but soon learnt that everything in this hotel is available at cost!!

Our room was bright and spacious, but not what we were expecting from a 5* hotel. We had a very large and comfortable double bed but the touches that make the difference between 4* and 5* were missing.

Here are a few examples:

- The air conditioning was poor, or not working. We did report this to reception but did not notice any improvement and resorted to opening the window to let in fresh air.

- The bulb in the bedside light was not working on arrival. We took the bulb out and left it on the bedside table, but it was not replaced until the last evening of our visit.

- There was an absence of tea and coffee making facilities or anything complimentary, aside from 2 small bottles of water and a chocolate with the turn down service

- We were missing slippers in our room and, when we requested them, we were told they were in our room. It took a little persuading to convince staff that this was not the case.

- Room service was very expensive, somewhat unreliable and not especially good. We only ordered toast and hot drinks (anything more was approx. 27 euro per person) but the toast was always cold and the coffee was from a machine. On one occasion we received someone else's breakfast an hour earlier than the breakfast we had ordered. On another occasion we received tea without milk and were told it was because we hadn't requested the milk - despite placing the same order the day before and receiving milk. And, finally, on another occasion we didn't receive our room service because they had taken down the wrong room number, despite my partner ordering in person and showing our room key. Then, when it did arrive, we had the wrong drinks but, by that time, we were just grateful to have received it.

- Many of the English channels on the TV did not work for the majority of our stay.

- Our room was also next to a staff room, with a door that would bang and squeak often as staff were going in and out

The indoor pool and facilities were the main reason why we chose this hotel, but we were sorely disappointed with the facilities and only visited once. The indoor pool was very cold and the saunas were tucked away in separate male/female changing areas.

The complimentary bus, which we had read leaves 3 times a day, only had one departure time from the hotel and one return time from Barcelona centre. However, the public bus was fantastic for 3 euro per person. It runs every 20 minutes and doesn't stop until it reaches Placa de Catalunya.

The communal areas in the hotel reception and bar area are lovely, relaxing places to sit and enjoy a drink in the evening. However, this was let down by the toilets, which did not have any hand soap for the duration of our visit, were not always clean and had hooks hanging off walls.

I should mention that I have never left a comment on TripAdvisor before but, having paid for, and expected, a 5* experience I am disappointed that this is not what we received. I suspect our experience may have been exacerbated by the Christmas period but, even so, I would expect a 5* hotel to be of a consistently exceptional standard.

I felt we paid 5* prices for, at best, a 4* experience and will not be visiting here again.

P.S. We also booked via booking.com with the promise of a free complimentary drink on arrival and priority late check-out. We requested both of these prior to arrival but did not hear back. We did get the late check-out but were not given priority, and had to double check again on the morning of departure.

Gorgeous and wonderful

drdia on 26/12/2017 16:14

Granted, this hotel is not downtown and it is a 25 minute taxi ride on winding roads. But this is a hotel that you don't want to leave anyway! Front desk staff were professional and helpful, room was gorgeous, comfortable, clean and fabulous view (402). Spa was heavenly, and food delicious. Hotel and property is beautiful, with great pool and fitness center. Recommend 100%