3765 ReviewsProperty Location Located in Nusa Dua, Grand Hyatt Bali is minutes from Bali Nusa Dua Theater and Bali Collection Shopping Centre. This 4.5-star hotel is within close proximity of Mengiat Beach and Nusa Dua Beach. Rooms Make yourself at home in one of the 648 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. High-speed (wired) Internet access (surcharge) is available to keep you connected. Bathrooms feature separate bathtubs and showers with handheld showerheads and makeup/shaving mirrors. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional amenities include concierge services, supervised childcare/activities, and babysitting/childcare. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of a ballroom, banquet facilities, and a meeting/conference room. Free parking is available onsite.
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Kawasan Wisata Nusa Dua Beach Po Box 53,Nusa Dua,ID,IndonesiaProperty Location Located in Nusa Dua, Grand Hyatt Bali is minutes from Bali Nusa Dua Theater and Bali Collection Shopping Centre. This 4.5-star hotel is within close proximity of Mengiat Beach and Nusa Dua Beach. Rooms Make yourself at home in one of the 648 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. High-speed (wired) Internet access (surcharge) is available to keep you connected. Bathrooms feature separate bathtubs and showers with handheld showerheads and makeup/shaving mirrors. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional amenities include concierge services, supervised childcare/activities, and babysitting/childcare. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of a ballroom, banquet facilities, and a meeting/conference room. Free parking is available onsite.
Rating from 3765 reviews
Sleep QualityRooms
ServiceValueCleanliness Derrick L on 07/02/2018 07:04
Staying a full week (5 days) in the hotel with most of the time spend in the ballroom and surrounding meeting rooms.
The resort sits on a huge ground and walking from one end of the resort to the other can easily take 10 mins or more. The surrounding gardens are very beautifully manicured, with ponds and water lilies everywhere. It adds to a very peaceful environment.
Checking in was not efficient. The front office took more than 20mins to check in the couple in front of me and I was âstuckedâ behind. Donât know why?
The rooms are big and itâs nice to have an additional day bed. But the deco looks rather dated and will need to be refreshed. And one of the evening, i saw a cockroach crawling on the floor in the room. Pretty creepy!
Staying for 5 days with most meals taken in the resort, it is quite disappointing that the breakfast and lunch menus are almost the same each day.
Overall it is a very pleasant stay in a great resort.
Amber073 on 06/02/2018 03:35
Love the water slides and pools! Pool side service was a little slow but overall a very relaxing and enjoyable trip. Kids club staff are beautiful with the kids and the bunny rabbits are big hit! Lots of fun and a good mix between beach and resort space
helenwrights on 04/02/2018 09:13
The resort in itself is magnificent. We were a family of 7 and it caters for people of all ages, and would be especially good for couples with younger children. Garden is kept impeccably well and we think the garden makes the Grand Hyatt, grand.
We got to try a few restaurants, the Italian one and Indonesian buffet - they were incredible.
Loved how you donât really need to leave the Grand Hyatt as everything is there and even if you needed to Bali Collection was literally across the road. Spa was incredible.
However we were disappointed in the following:
-Extremely SLOW check in: our check in took 50 minutes. We travel a lot and never has a check in taken that long. When we tried to ask why it was taking so long we didnât get an answer, just a smile. The receptionist that served us really seemed like she didnât know what she was doing. We were made to take documents out and then put them back and then take them out, put them back and then other passports and other credit cards (all of our cards had sufficient funds). We were not allowed to use our credit travel card but then my sister in law was allowed to use hers - it was all pretty pathetic!! Wish I could remember her name or perhaps the Grand Hyatt can look at who check us in. On top of that she didnât inform us that approx $200Aus was going to be temporarily deducted from all our accounts as a deposit. We had to go back to the front desk to ask what that pending payment was the following day!
-Rooms were spacious but smelly and were run down. Its due for a Reno/paint job and stronger chemicals to clean in general.
-breakfast was terrible for the price you pay. Poor variety and poor quality. You get a nicer breakfast across the road in a restaurant at Bali Collection.
Overall we would stay again at the Grand Hyatt in Nusa Dua but think some receptionists need more training re: promptness and communication. There was a young Balinese male at the reception desk most days and he was fantastic. We also think Rooms need a Reno and breakfast menu needs to be revised.
We also left some shopping in our hotel room after we left. Even though we had checked out it would have been nice to receive a phone call from them advising that we had left things behind. But we didnât.
Hope to be back soon.
tricky111 on 01/02/2018 07:31
As a family we stayed at the Hyatt over the New Years period. We were lucky enough to have Club Rooms which allowed us to have breakfast and evening eats and drinks in the Club Lounge. The breakfast was described as Continental which doesn't excite my wife but on the first morning we discovered that you could have any type of eggs cooked to order! The snacks in the evening were also very nice and a good assortment was offred each night. Sadly Cocktails weren't included but the Bintangs, Gin and Tonics, Whisky etc went down very well.
There are about five swimming pools which cater for everyone. There is one that is exclusively for Club Members, one for children, one for adults only and a couple of others for everyone.
The grounds are so huge that you do need to be fit to walk from your room to the lobby or anywhere else!
All in all a very comfortable Hotel that I would recommend to anyone.
E8886TWtraveller on 31/01/2018 05:02
This is our 4th visit to Bali over the last 6 years. This is a our 1st time at this resort. We arrived yesterday and can say the transfer from the airport to the hotel and then the welcome at the hotel reception to our suite was faultless and smooth. Our room was a little disappointing with only a narrow view of the ocean. We contacted the reception politely and have to compliment them for immediately taking steps to show us other options with complete courtesy. We resettled into our 2nd room within an hour or so and have to say the follow up service, attention to detail and genuine efforts to please us has been so overwhelming. We are regular travellers around the world and especially Asia at the 5 star level. Yes like most of these resorts they are 10-15 years old and often show signs of age but in the big picture these are minor issues.
The gardens are a total dream and relaxing, with many staff ensuring the gardens have a meticulous presentation. We are finding all the staff throughout the resort very pleasant and eager to please. Yes some staff have limited English but frankly with a little effort it is not hard to communicate with them. We had a great dinner at the Garden cafe last night and a lovely breakfast this morning. The resort is across the road from the Collections retail precinct. Very pleasant to walk about and enjoy as well.
This is so far our best stay in Bali - thank you Grand Hyatt Hotel for giving us such an enjoyable stay.
Ahmet & Vesna (Melbourne)
We are settling in nicely and looking forward to the rest of our 8 day stay here.
