112 ReviewsProperty Location With a stay at Htel PALACITO, you'll be centrally located in Biarritz, steps from Belleuve Conference and Exhibition Center and Biarritz Historic Museum. This hotel is within close proximity of Old Harbor and Fishermen Harbour. Rooms Make yourself at home in one of the 24 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks. Rec, Spa, Premium Amenities Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance. Dining Enjoy a satisfying meal at a restaurant serving guests of Htel PALACITO. Buffet breakfasts are available daily for a fee. Business, Other Amenities The front desk is staffed during limited hours. Parking (subject to charges) is conveniently located nearby.
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1 rue Gambetta,Biarritz,FR,FranceProperty Location With a stay at Htel PALACITO, you'll be centrally located in Biarritz, steps from Belleuve Conference and Exhibition Center and Biarritz Historic Museum. This hotel is within close proximity of Old Harbor and Fishermen Harbour. Rooms Make yourself at home in one of the 24 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks. Rec, Spa, Premium Amenities Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance. Dining Enjoy a satisfying meal at a restaurant serving guests of Htel PALACITO. Buffet breakfasts are available daily for a fee. Business, Other Amenities The front desk is staffed during limited hours. Parking (subject to charges) is conveniently located nearby.
Rating from 112 reviews
Sleep Quality
Rooms
ServiceValueCleanliness 
recdmavn on 02/09/2016 01:05
Nice little hotel with good air conditioning, clean room, good water pressure and comfy bed but the bathroom smelled like sewage our entire stay. We had to keep the door closed in room 37. Not sure if all rooms are this way. The bathroom toilet area has a cement and raised rock floor which is very painful to walk on and god only knows how they keep it clean and sanitary. It is not wipeable which might be part of the smell.
We are staying here five nights and love that it is two blocks to the beach and two blocks to great restaurants.
Buyer be aware. The woman clerk at the front desk does not speak ANY english. I speak a little french and am fluent in spanish, and although their signage is in english and spanish she speaks neither. Now I wrestle with this. Yes, I know when in a foreign country I need to speak the language-it is rude to not attempt to, as I am a guest in their house, but there needs to be a balance. An international hotel that caters to tourists needs to have a clerk who speaks at least two languages. They are there to make your stay comfortable and enjoyable. I was definately NOT comfortable when I tried to explain to her that we had two reservations-one for four days, and one for one day. I tried to show her the separate reservation numbers and she got angry and insisted I was booked for only four total nights, not five. I finally just gave up and realized I would have to check out on sunday morning and show her our check in papers for sunday afternoon on Sunday. It was obviously too much for her to handle to deal with MY limited french. She wouldnt even try even though I attempted.
Bar staff (man) does speak english and french and was very nice when he waited on us. DJ was also cool and spun great music. Bar area is relaxing and good for people watching.
Due to non english speaking desk clerk and sewage smell I wont stay here again.
Cristina R on 10/08/2016 10:23
People in charge are extremely stubborn and irrespecutful. Waking uo in the morning with a good vibe and receiving nasty vibes through out the day with no reason at all. It is really expensive for what it is and considering the large amount of hotel offers there are. You have 2 discotecs in front and a noisy bar in the first floor.
house_inc on 09/08/2016 22:42
This place is right in the centre and the rooms were large and clean. The staff were really friendly and helpful as well. This is a great option for a nice relaxed stay that is in the middle of everything. Excellent value.
VictorC1 on 03/08/2016 09:00
Ideally located in the heart of town and 2 mn walk from the beach. Recently renovated with very good taste. Slightly noisy at night but nothing that will prevent you from a good night sleep. Many shops and restaurants around. Definitely a very good choice.
Alan W on 23/09/2015 16:29
The hotel is well located, one street next to the seaside. End of good review. If not, the rooms overlooking the street are very noisy, especially that there is a club just 10 meters away. The wifi is not working, so the TV. You have to wait for 10 mns all the time at the reception as there is nobody all the time. Cleaning is not optimal. Very disapointed by the service. Surely doesn't deserve a 3 stars ranking...
