What People are saying
Made me feel at home due to the staff!
md1575 on 10/02/2018 21:19
Having visited this hotel a few times across different years, I must commend the staff for making me feel at home, during my staying for a month. They are what make me want to return each time despite having to commute 2 hrs each day. The experience and service levels they gave were incredibly warm, friendly and very helpful, which was portrayed across all staff members! I want to deeply thank all of them for an amazing experience and the best food as always!
Amazing Spa & Ayurveda Treatment Staff
dugalg2018 on 09/02/2018 15:49
I have been visiting this Spa for the last 7-8 years only for their best Ayurveda Massage & Treatments as well as their very professional and talented experienced staff especially Dr. A. Raj who is very professional and knows what needs to be done if you walk in with any body issues. Their other staff like massagers Jayaraj and Veena, Mareena, Soorya and Prathesh are the best as well. This Spa is the best in the world and the services makes us re-visit them every year for 10 days. They have the answer and massage for any problem you may have and at very reasonable price. They all work very hard and very dedicated. I live in NY, USA and visit this place every year. I recommend this place to you all. Jim Dugal. I can be reached at 1 732 236 3919
7* in Quality
TRIPONCARE on 09/02/2018 10:36
Best in quality, our clients are fully satisfied with the service.Beautiful Backwater, Largest event hall,The Art Of Culinary is unpredictable.Best Hotels in Kohin for ever.Easy to access from city side.
Stayed a week -- mostly good.
Scott B on 09/02/2018 08:49
A fancy place to stay while in Kochi, with great Internet (a rare commodity in India). Had a mostly pleasant stay, although we ran into a few hiccups with the service (waiting 45 minutes for pillows, waiting 2 hours for cutlery, waiting 30 minutes for a drink in the lounge, etc.).
The rooms are spacious and well-equipped, and the bed is comfy.
Most staff is very friendly and quite eager to help though, especially the front desk staff that speaks very good English (thanks Mohamed and Emmanuel!).
The location is a bit far from the old town (30 mins or so), but one can easily grab an Uber to wherever they want to go.
The pool definitely needs to be redone -- tiling falling off everywhere.
Needs a Management Overhaul
Food4Todd on 09/02/2018 00:19
This hotel has a great site although the facilities are a little dated. The rooms especially on the first floor are poor and do not reflect the usual standards of Le Meridien. Wifi is not free. The food in the coffee house is average and lacks imagination which is quite surprising considering the superlative quality of Kerala cuisine. It is the management of the hotel that is a let down. They have no clue of leadership and results. One of the managers at the front desk is a bully and seems to relish berating his colleagues in front of guests. What a turn off! Hadi ,however was a an exception being extremely pro active. My advice is that the General Manager needs to spend more time on the floor and get rid of some of her managers.