Meraden Grand

What People are saying

Good food, bad service

Ashish K on 31/01/2018 06:28

Food is good at this place but the service is quite bad. We told the staff to change the table cloth as it had big hole but the manager told us this is what he has.
They do not pay attention to service, plates were missing, spoons were not available. Waiters do not pay attention on serving their guests when they are eating.
The prices are on a higher side if u compare with other restaurants in varanasi but they do not provide service that matches their prices.

Nice hotel, very far from tourist attractions

Elironmage on 16/01/2018 12:34

I stayed here for one night with my girlfriend and parents (6400 rupee for a room, breakfast included).
We got a warm welcome and from the moment we got off the taxi, all the bell-boys rushed to help us with our bags. The lobby was big and impressive and offered many couches to sit upon, and also a quite big aquarium with few fishes. We waited a bit (20 minutes) until we got the keys to our rooms and we were satisfied of what we got. The room was spacious, comfortable and clean, the view from the window was ok (third floor, facing the street) and the bathroom was good (in contrast to other reviews I’ve seen, the bathroom was not flooded after each shower) though the shampoo and body soap looked like it was used before us. The safe was already locked and we could not find any clue in the room for means to open it and we were too lazy to call the reception for them to provide a solution.

The breakfast offered around 10 choices (mostly Indian), cereals (which were not fresh at all) and all sorts of basic things - juices, bread, one type of fruit and so on. Overall pretty average food.
A tuktuk or a taxi is a must if you want to get anywhere, because this hotel is far from tourist attractions (5 km walking to the main ghat).
Be carful of the tuktuk drivers that wait outside the hotel who do various tricks to stay with you, take you to their friends shops to get tips from them and driving around just to waste time and then ask for more money than the price you agreed on!

Rating: 3 and 1/2

Siddharth W on 14/01/2018 14:50

Stayed in this hotel, solo for one night. I found this hotel to be an average to good kinda of hotel. The hotel can be easily approached from the airport. The lobby and entrance to the hotel is impressive and room allotted to me was fine and large. (Room No: 3004)

Unlike few reviews that mention the bathroom floor to be wet and the room smelling damp, i did not experience the same in my room. Howewer, as mentioned in most reviews, this seems like a hotel which is in the process of a renovation, as the room and bathroom wall seem to asking for some maintenance, if one were to look at the aesthetics.

Yes, in my bathroom i did find toiletries (shower gel and conditioner to be precise) repeated from the last users I simply discarded them. Ofcourse the bathroom was equipped with new toiletries like shower gel, conditioner, dental kit, vanity set, shower cap, talcum powder, bath soap, basin soap etc. Dryer was also available.

The room had a TV equipped with cable connection, refrigerator (unfortunately empty - no mini bar facilities), wardrobe with safe / locker, electric kettle and two packaged mineral water bottles (local brands).

WIFI: Fine, No issues

Food: Dinner - though many options are available, i found the prices slightly on the higher side for a non-metropolitan location. Food taste was not that great. I ordered fish fingers.

Breakfast: On the day, Not a lavish spread. Breakfast cereals, Hot and Cold Milk, Dosa, Omlette, Idli, Beans, others. The Chutney for the Idli smelled of not so fresh coconut.

Issue of tips to the staff: I did not face such an issue of staff expecting tips

Front Desk and Reception: One observation i would bring to the management of the hotel. I had booked two rooms, one for me, one for my woman colleague. Howewer, the receptionist preferred to only provide one registration form to me, despite my colleague asking to give her a form to fill her details. I would this would be because the room being booked under one booking id. Howewer, Isnt it necessary for the hotel to have all details of the occupants and make their solo woman accompaniments feel privileged as well. Some Gender Sensitivity to be provided to the hotel staff.

Cons: Room 3004 had a lot of noise of passing cars and trucks from the adjacent road

Welcoming, comfortable stay!

Ess-p123 on 01/01/2018 03:40

We have had a wonderful 3 nights stay at hotel meraden! The staff were extremely welcoming and were always willing to assist.
We tried three of the restaurants and the bar which is on the first floor. All had great service. The food in all the restaurants was delightful. The highlight being the chicken kebab rolled in egg (can't remember the indian name) on the top floor on the hotel was absolutely divine!
Our room was spacious and very comfortable. The only downside would be the small bathroom which collected a lot of water spray from the shower as there is no curtain and glass to keep the water in the shower. This made it quite difficult to get dressed etc in a wet bathroom. We were unaware at the time that you need to push the service button at the front of your room to get your room made up each day.
The buffet breakfast offers a range of indian and western food, all of which was delicious.
Would recommend to all wanting a relaxing comfortable stay without being too over the top on the budget.

Good hotel, good quality, helpful staff

pkaran on 26/12/2017 08:59

booked this hotel on december and it turned to be a good option for stay. Location is good and it is away from hassle of the old city and traffic. room size is good. basic toiletries were provided in the room. front office staff was ok, overall the staff was helpful. breakfast was satisfactory. i feel this is a good hotel in its category and can be recommended. do not keep over expectations but it is value for money