Royal Regal Hotel

What People are saying

Average.what you pay is what you get

Sutrisno W on 17/07/2015 08:00

I usually stay at this hotel only at the junior suite or family suite.the other guest already said that this hotel smell cigarette aroma.so smoky.but not in the big room.so i still comfy to bring my child here.

Note: only at the big room has less cigar aroma

Nice

JessicaTjiong on 30/07/2014 15:57

Nice bedroom, clean bathroom, variety breakfast, all smoked area. Good for bussiness. Near to Tunjungan Plaza as a central lifestyle in Surabaya. Friendly porter will guide you. There's 3 family suits in this hotel. And its always at the corner of the building.
Check out at 12:00 PM.
Charge 20% at 12:00 PM - 05:00 PM. Charge 50% at 12:00 PM - 08:00 PM.
Charge 100% at 08:00 PM till night.
(See this at receptionist table)
Have a nice trip :)

Love this hotel

Sutrisno W on 18/11/2013 07:47

Friendly staff

just need few minutes to Tunjungan Plaza as the biggest shopping centre at Surabaya.
many place to visit around this hotel too. Pasar Atom is closed enough from this hotel too

usually when i come to Surabaya, i choose this hotel as my first selection.since it close to all big shopping centre in Surabaya.

if you are ony looking for sleep ..

okie_baik on 12/07/2012 08:06

i have been visited this hotel for 3 times, as a business traveller, i dont need too much facilities.
this hotel located just 300m from Balaikota of Surabaya, in the heart of of this city. 5min (by taxi) to go to center.

old hotel, cheap price, clean, nice bed and pillow.
bathroom just standard, hot water sometimes on, air-con ok, no wifi inside room.
just in-front hotel there are taxi's pool, but poor taxis with argo.
breakfast no good, but surabaya got plenty space for taking a local food for breakfast, so hotel breakfast can skipped..

Not a good environment for kids

m3nch35ka on 09/02/2012 08:04

Why the title? It's because the hotel is full of cigarettes' smell.

In the rooms' hallway, you already can smell a strong cigarettes' smoke. In the room, you also can smell it and if you stay longer, the smell is getting stronger and stronger. I've turned on the air conditioner but no change at all. Maybe because there's also NO WINDOW in the room.
I called the receptionist once I noticed that the bedding had a cigarette's stain and ashes on it.
When I asked for a non smoking room, she said that the hotel is all smoking-free area.

WTH! Doesn't the hotel management realize that it's against government's rule?? Oh wait.. this is Indonesia.. anyway..

Then someone came to my room and turned on the bathroom's "blower" but it has no affect at all. I felt sick after staying 1 hour in the room. So I asked the receptionist again (it's a guy this time) to move me to any room that has less smoking's odor but he said the same thing as the woman before. So, he suggested to use air freshener. I was too tired and sick to argue, so I let them sprayed the freaking useless air freshener. Luckily, I only have to stay another 9 hours in the room before I check out so I don't have to deal with having lung cancer just because of the room.

Location is not too strategic cause no convenience store nearby and it's in the middle of residential area so no mall or store nearby as well. But a lot of taxis outside the hotel.

Bathroom is alright, it's clean and complete with amenities.

Breakfast is a no-no. Very little choice of food and it's not even tasteful.

Overall, if you are a smoker and you don't care about hygiene, you can always pick this hotel. The price is reasonable anyway. What you pay is what you get, I guess.