What People are saying
Charming place
sazzyk95 on 06/02/2018 23:49
We came here for dinner last Thursday evening spontaneously, because the other place we went to had poor choice on their menu. I can imagine that the outdoor seating area and the conservatory here make it popular in summer. First impressions were warm and cosy, with a fire lit and the staff welcoming and friendly. They have an excellent choice of food and a board with all the vegetarian options on which had a lovely selection. Our starters were goats cheese and the garlic mushrooms and our mains were the butternut squash curry and the rump steak, all of which were delicious. Will 100% be returning.
Absolutely appalling customer service. Will NOT be returning.
PH1LL on 14/01/2018 20:04
After eating here many times before, we booked a table for six people for our lunch this Sunday. One of the party was an elderly relative who is 88 and has dementia.
We arrived and sat at our table in the conservatory. Ordered some drinks at the bar, all was well.
I made a list on my phone of our food order, and went to the bar to order our 6 starters and 6 main courses.
I requested that the soup starter for my grandfather not be piping hot, which i get the feeling wasnât that well received by who I assume was the owner, Dave I think his name is.
I assume that he thought I was a fussy customer rather than someone carefully ordering food that would be suitable for an 88 year old dementia sufferer who struggles to tell the difference between hot and cold food.
I ordered the 6 starters and 6 mains, checking with the chap behind the bar that we had 6 of each noted as well as the two sides we also added.
The starters arrived and were all fantastic.
The young waiting staff then brought out the mains - four of the party had the suet pudding, grandad had a childâs portion of sausage and chips and another diner had the carbonara. The only issue is that only five mains came out. My suet pudding was missing.
One of the young waiting staff apologised and said they hadnât had an order for it so it would be around 4 minutes from the kitchen. Not wanting to cause an issue or any embarrassment, I told them that would be fine, no problem at all.
When my dish arrived, it was very mushy and looked like it had just been microwaved in a rush.
All of the other suet puddings looked lovely and were finished in the oven so they were firm and well cooked and slightly toasted, very different to the soppy mush I was served. Again I didnât want to make an issue so I ate some of it.
When I went to the bar to pay the bill, I mentioned that my dish was about 10 minutes late and was cooked very differently to the others and wasnât very nice at all.
I was abruptly told that she had discussed this with the owner chap and I had only ordered five mains not six, even though I confirmed my order after I had placed it, as being 6 main courses.
I explained again what I had ordered and said that i was disappointed. After quite a confrontation the owner removed the cost off my bill, no apology and was very rude about it.
I then went back to the table to help my elderly family member out towards the car, as I was walking back past the bar I heard the owner telling another customer at the bar that I had ordered incorrectly and ordered âkids mealsâ and âcurly friesâ and generally was being quite derogatory about me.
Whilst the this is a nice pub that can be capable of nice food, it was far from full, in fact not very busy at all.
After my experience today, and reading other reviews on Trip Advisor, I would suggest that the owner evaluate how he and his staff deal with an issue that is politely raised by a returning customer.
I for one will not be returning and wouldnât be surprised if there are many others who also feel the same.
Good luck with keeping your customers with your appalling attitude, you certainly need it.
New Years Day !
Merchantnavyman on 03/01/2018 22:59
Popped in for a bite to eat, hadn`t booked, but found a table right next to the (open) log fire. Meals ordered, drinks served, lovely atmosphere, when meals arrived, portions were huge , well cooked and well presented.Not so keen on the dessert, the chocolate cake was great, but the trifle wasn`t to our taste. On completion of our meals, brought the dogs in, everyone loved our little one ! A lovely afternoon, thank you !
Recommend
Amycharjo on 10/11/2017 19:32
We are local but never saw this pub before! We were on our way home from a hospital appointment and popped in for tea. We were pleasantly pleased we had both never been here before.
We ordered sirloin steak both of us! We can not fault it, we really enjoyed our meal and the service.
We left food as we had too much very large portions!
We will definitely be back.
Bed & Breakfast at The Crooked Inn
phillipp357 on 10/10/2017 09:17
A very nice room with a very modern bathroom. Nice little touches with the in room tea & coffee. Breakfast selected from a quite varied menu cooked to order. Would certainly stay again. Helpful staff & a great location. Good wifi reception